Need help with Chancilio? We’re here to help.
For questions, feedback, or bug reports, use Settings → Feedback in the app, or contact us on WeChat:
WeChat ID: i_gaoxiaojun
When reporting an issue, please include:
Please do not send passwords, payment details, or other sensitive information.
Chancilio helps you make random choices with a spinning wheel, random numbers, coin tosses, dice, prize draws, random groups, and a finger picker.
Free users receive five uses per day, shared across all tools. The daily allowance resets at local midnight.
Chancilio offers a one-time purchase for unlimited use. It is not a subscription and has no recurring fee.
Open the purchase screen and tap Restore Purchases. Make sure you are signed in to the Apple Account used for the original purchase.
A successful purchase or restoration closes the purchase screen and updates your membership status.
Check your internet connection and Apple Account, then restart Chancilio. The app checks your purchase entitlement when it starts.
If access is still unavailable, try Restore Purchases or contact us.
Yes. Open Coin toss and tap the customization button. Choose an image for each side, then drag and zoom to crop it into a circle.
Both sides have an equal 50% chance, regardless of the images you choose.
Your saved content and custom coin images are stored locally on your device. Deleting the app may remove this data.
Apple handles payments and refund requests. Visit Apple’s Report a Problem website to request assistance.
Read our Privacy Policy for information about how Chancilio handles data.
Chancilio uses Apple’s Standard End User License Agreement.