CuppaNote

CuppaNote Support & Feedback

Welcome to CuppaNote, your personal coffee journal.

Need help, found a bug, or have an idea? We’d love to hear from you.

Contact Us

For privacy questions or anything containing personal information, please contact us by email. GitHub Issues are public.

Frequently Asked Questions

What is CuppaNote?

CuppaNote helps you remember your coffee experiences. Save photos, rate each cup, write notes, keep track of cafés and beans, and look back through coffee recaps.

Do I need an account?

No. You can use CuppaNote without creating an account.

Where are my entries and photos stored?

Your coffee entries and photos are stored locally on your device. CuppaNote also uses PostHog for limited usage analytics and crash diagnostics.

For more information, read our Privacy Policy.

How do I back up my records?

Use the data export option in Settings to save your record data. Exported files may not include original photos and should not be treated as a complete, restorable backup.

Before uninstalling the app or changing devices, make sure you have saved any important records and photos.

Why can’t I find nearby cafés?

Check that location access is enabled for CuppaNote in your iPhone’s Settings and that your internet connection is working.

Nearby results depend on Apple Maps service availability and coverage in your region.

What should I do if a photo cannot be loaded or saved?

Try selecting another photo, check your available device storage, and review any relevant photo or camera permissions in iPhone Settings.

If the issue continues, email us with your device model, iOS version, app version, and the steps that caused the problem.

How do I restore my purchases?

Open the CuppaNote+ subscription screen and tap Restore Purchases. Make sure you are signed in with the Apple Account used for the original purchase.

When an active subscription is successfully restored, the subscription screen closes automatically.

How do I cancel my subscription?

On your iPhone, go to:

Settings → Apple Account → Subscriptions → CuppaNote

Deleting the app does not cancel your subscription.

How do I request a refund?

Purchases are processed by Apple. Visit reportaproblem.apple.com to submit a refund request.

How do I delete my data?

You can delete entries individually or use Delete All Data in the app’s Settings.

This does not automatically delete previously uploaded diagnostic events, exported files, shared images, or system backups. For requests concerning uploaded analytics or diagnostic data, email us.

Reporting a Bug

Please include:

Please remove personal information from screenshots and avoid posting private diary entries or photos in public GitHub Issues.


Thank you for supporting CuppaNote.

We aim to respond within 24–48 hours, although some requests may take longer.